Help

How can we help?

Quick answers below. Can't find it? Email hello@featurd.me; a person replies, usually within a day.

Getting started

How do I make my page?

Sign up with your email or Google, then give Ivo your LinkedIn PDF, résumé, Linktree or website. Ivo builds a first draft in about a minute; the import is free. Edit anything, then press Publish.

What's my link?

featurd.me/yourhandle. Pick your handle when you sign up; you can change it in Settings (old links stop working when you do).

Can I have more than one page?

Free has 1 page, Pro up to 5. Switch between them from the page menu at the top of the app.

Editing with Ivo & credits

What is Ivo?

Ivo is featurd's AI. Ask it in plain words to redesign your page, rewrite a section, make an image, draft a reply or build a product. You can always edit by hand too.

What are credits?

Ivo uses credits. A chat message is 1 credit, a full redesign or import 10, an AI image 5, an e-book 25, a reply draft or post 1. Editing by hand never uses credits.

How many credits do I get?

Free gets 100 a month, Pro 1,000. Credits reset on the 1st of each month (UTC) and don't roll over. You can see what's left on the Upgrade page.

I ran out of credits. What now?

Wait for the reset on the 1st, edit by hand meanwhile, or upgrade to Pro for ten times more. Credits aren't sold separately.

Can I undo something Ivo did?

Yes. Every change is saved as a version; ask Ivo to undo, or restore an earlier version from the editor.

Publishing & custom domains

How do I publish?

Press Publish in the editor. Changes go live straight away. Your Pro trial started when you created your page.

How do I use my own domain?

On Pro, go to Settings → Page → Custom domain, type your domain, and add the DNS records shown at your domain provider. It usually goes live within an hour, sometimes up to a day while the certificate is issued.

My domain isn't working.

Check the DNS records match exactly what Settings shows, with no extra records for the same name. Use a subdomain like www or links if your provider can't point the root domain. Still stuck? Email hello@featurd.me with the domain.

Will my page show up on Google?

Published pages are sent to search engines automatically. It can take days or weeks to appear; we can't guarantee ranking.

Products & selling

What can I sell or give away?

E-books, templates, guides, sessions, courses, waitlists and free downloads. Ivo can draft a product for you from Products → Make.

Does featurd take a cut?

No: 0% platform fee. Payments go straight to your own Stripe or Razorpay account (or your own checkout link); only your provider's fees apply. Paid products are on Pro; free products and waitlists are on every plan.

Who is the seller?

You are. Buyers see “Sold by you. Payment processed by Stripe” (or Razorpay). You handle the product, support, refunds, receipts and your own taxes (VAT, GST, sales tax); featurd never handles the money. Buyers should contact you first; featurd steps in on fraud or non-delivery.

Stripe or Razorpay?

In India, use Razorpay: UPI, Indian cards, netbanking and INR (Stripe doesn't take new Indian accounts). Everywhere else, use Stripe. You can connect both and pick per product; INR products default to Razorpay, others to Stripe. Both handle one-off sales, pay-what-you-want and monthly or yearly memberships.

How do I connect payments?

Settings → Payments (Pro). Stripe: paste a restricted key (we show exactly which permissions). Razorpay: Key ID and Secret, then add the webhook we show. Or paste any checkout link in a product's Price step.

Who handles tax on my sales?

You do, as the seller. With Stripe you can switch on Stripe Tax in Settings → Payments to calculate tax at checkout if it's enabled on your Stripe account. Talk to an accountant about registering where you sell.

What happens if a buyer gets a refund?

Refund them in your Stripe or Razorpay dashboard. A full refund removes their access automatically; a partial refund keeps it. A disputed payment pauses access until the dispute is settled. If a membership renewal fails, access continues for 3 days past the paid period while the provider retries, then stops. Ended memberships lose access too.

Leads & bookings

Where do messages from visitors go?

To Audience in the app, and to your email. Export them as a spreadsheet any time, or send them to your own tools with a webhook (Pro).

How do bookings work?

Connect your Google calendar in Settings → Booking, set your hours, and switch booking on. Visitors pick a free slot; it lands in your calendar with a reminder for both of you.

How do I know someone opened my link?

Make a tracked link in Send & track and share it. We tell you when it's opened, on every plan.

AI Radar

What is AI Radar?

It asks AI assistants like ChatGPT, Claude, Gemini and Perplexity about you and your field, and shows whether they mention you and what they say.

How often does it run?

Free gets 1 check every 30 days. Pro checks every engine weekly and lets you add up to 25 of your own questions.

Can featurd make AI assistants mention me?

No one can promise that. Radar shows where you stand and Ivo suggests changes to your page that make you easier for them to find.

Billing

What do the plans cost?

Free is free for good. Pro is ₹349/month or ₹2,999/year in India ($10/month or $79/year elsewhere), with a 14-day trial that needs no card and never auto-charges.

What is the Founding plan?

The first 1,000 members get everything in Pro for ₹1,999 or $49 a year, locked for as long as the subscription renews without a break. Cancel and you keep it until the paid year ends, then the seat is released. A refund ends it straight away.

Which currency am I charged in? Is tax included?

In India you pay in ₹ (INR); everywhere else in US$. Prices include tax: GST in India, VAT or sales tax elsewhere. There's nothing extra at checkout.

How do I pay?

By card anywhere, or UPI in India, through Dodo Payments, our merchant of record.

Where's my invoice?

Dodo Payments emails a tax invoice with every payment. Need a GST number on it or a copy? Reply to that receipt email.

How do I cancel?

Settings → Plan → Cancel. One click, no calls. Pro stays on until the end of the period you paid for and you aren't charged again.

Can I get a refund?

Yes: a full refund within 7 days of paying for a plan. Reply to your receipt or email hello@featurd.me. Details are in the refund policy.

My payment failed.

Pro stays on for 7 days while the payment is retried. Update your card from the link in the email, or pay again from Upgrade. After that your page moves to Free and stays live.

See also: Pricing · Refund policy · Founding terms

Your account

How do I export my data?

Settings → Data. Download your page as a working website, leads and subscribers as spreadsheets, and a full JSON backup. Every plan.

How do I delete my account?

Settings → Account → Delete account. It cancels any paid plan and permanently deletes your pages, links, leads, files and stats. It can't be undone, so export first.

I can't sign in.

Use the email code option on the sign-in page. If you've lost access to your email, write to hello@featurd.me from another address with your handle.

See also: Privacy policy

Safety & reporting abuse

How do I report a page?

Use the Report link at the foot of any featurd page, or email abuse@featurd.me with the page link and what's wrong. We review every report.

Someone is impersonating me or using my work.

Email abuse@featurd.me with the link and proof it's you or your work. For copyright, follow the takedown steps in our terms.

Is my data safe?

Data is encrypted in transit, passwords are hashed, and we never sell data. The privacy policy lists every service that processes it.

See also: Takedown process · Grievance Officer

Contact us

Questions, billing and refunds: hello@featurd.me

Abuse, impersonation and copyright: abuse@featurd.me

Complaints and data requests: grievance@featurd.me