- The short versionNot happy with a featurd plan? Ask within 7 days of paying and you get your money back in full, no questions. Products you buy from a creator follow that creator's refund policy.
- Pro and Founding: 7-day money-back guaranteeYou can get a full refund if you ask within 7 days of the first payment for a plan, and within 7 days of a yearly renewal. Monthly renewals after the first month aren't refunded, but you can cancel at any time so the next one isn't charged. One money-back refund per person; if we see the guarantee being used again and again to get Pro for free, we may decline. Refunds don't apply to accounts closed for breaking our terms.
- What a refund doesA refund ends Pro straight away and your account moves to Free. Your page stays live and nothing is deleted; anything over the Free limits is kept but paused. Any free month a friend earned from inviting you is taken back.
- Founding seatsA refunded founding payment ends founding membership immediately and releases your seat; it can't be reclaimed later. If you just cancel instead, you keep founding status and Pro until the end of the year you paid for, then the seat is released. See founding member terms.
- Cancelling is not a refundCancelling in Settings stops the next renewal; Pro stays on until the end of the period you paid for and you aren't charged again. If you also want your money back, ask within the 7-day window.
- How to askReply to your receipt email from Dodo Payments, or email hello@featurd.me from the address on your account with “Refund” in the subject. We reply within 2 business days. Refunds are paid by Dodo Payments, our merchant of record, to the card or UPI account you paid with, including the tax you paid. Banks usually take 5 to 10 business days to show it.
- Please ask us before your bankIf you open a chargeback or dispute instead, Pro ends and any founding seat is released while it's reviewed. Writing to us is always faster.
- Products bought from creatorsE-books, templates, sessions and other products on a creator's page are sold by that creator, not by featurd. Their own refund policy applies, so contact the creator first (their contact details are on their page and your receipt). If a product was never delivered, is very different from its description, or you think it's a scam, report it to abuse@featurd.me; we'll look into it and can remove the product or the page. Payments go to the creator's own account through their provider (Stripe, Razorpay or their store), so refunds come from the creator; featurd never holds the money, but we act on reports of fraud or non-delivery.
- Your legal rightsThis policy adds to, and doesn't take away, any rights you have under consumer law where you live. Questions or complaints: hello@featurd.me, or our Grievance Officer. featurd is run by Himanshu Ranjan, an individual.